Author: MMOsite Writer Michael Fuchs
Do you remember the Tribunal? A system where players could vote on a case-by-case basis on player behavior in games? If you’ve been paying attention, you have noticed that the tribunal hasn’t open for awhile. Instead of reopening that system, Riot Games has developed a new system to reform player behavior.
The system’s initial tests kicked off in North American to take aim at verbal harassment. The system delivers reform cards (notifications that link evidence of negative behavior with the appropriate punishment) that help players address their negative behavior. Punishments by the system include two-week or permanent bans within fifteen minutes of a game’s end.
Here’s how it works:
• Teammates or opponents of the offending player send reports and the system validates them to make sure they aren’t false
• The system examines the case and determines whether the behavior deserves rejection or punishment based on community-driven standards of behavior
• The system fires a reform card through email, sharing the chat log of the offending player (we scrub other players’ names and chat logs) and the punishment for the behavior
• The player behavior team will be on deck, hand-reviewing the first few thousand cases the instant feedback system sorts through. If the test goes smoothly, we expect instant feedback to roll out to all regions shortly. Like we mentioned up top, this test marks the beginning for instant feedback. Upgrades will allow it to shoulder more reform and punishment responsibilities and even reward positive play.
Some features of the system Riot wishes to include in the future include:
• In-client reform cards
• Follow-up notifications for players who reported a player who was punished
• Upgrades for chat and ranked restrictions
• Upgrades to recognize negative gameplay behaviors like intentional feeding
• Recognition of honors and rewards for positive behaviors and communication